Reporting Analyst

Reporting Analyst – Coventry – £30,000 - £35,000

We’re partnered with a technology business that is going through a technology insourcing programme and subsequently hiring for 2 Reporting Analysts. The Reporting Analysts will sit within the IT Service Operations department, this is a hybrid role and you’ll work from a brand new office in Coventry 2 days a week.

Responsibilities for the Reporting Analyst:

  • Accountable for accurate & timely internal & external MI reporting requirements across Service Management, such as;
  • Service Management: Performance Measures against established KPI’s / Targets
  • Monthly Service management BI dashboard report (Incident, SRQ, Problem, change & Service desk stats
  • Accountable for the preparation of service performance metrics from ITSM Tools to various stakeholders within IT and other departments in Cadent

Essential Experience required:

  • 2 years commercial experience within a similar Reporting Analyst position
  • Good knowledge of reporting using PowerBI
  • Knowledge of data analytics and ability to provide insights
  • Strong troubleshooting and report writing skills
  • Service Management ITSM tool reporting (Service Now) & SM processes understanding

If you have the above experience and want to join a growing and progressive environment this could be a great role for you.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Danielle Keegan, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

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