Helpdesk Support

Helpdesk Engineer / 1st line Support – Romsey - £23k-£27k + Benefits

A new opportunity has come about for an enthusiastic individual who has either started their career looking for progression or for a more seasoned individual looking for a new challenge. Our client offers a people centric and professional environment for someone who is keen to learn and grow. If you are a professional, well-presented person that is up for the challenge then apply today!

Requirements as a Helpdesk Engineer / 1st Line Support:

• Minimum of 1 years proven experience working in a 1st/2nd line position.
• Excellent communication skills, with the ability to talk to customers.
• Excellent work ethic.
• Excellent attention to detail.
• Highly organised.
• Full UK driving licence.

Responsibilities for Helpdesk Engineer / 1st Line Support:

• Dealing with 1st/2nd line support cases and logging them on our helpdesk system.
• Talking to customers, providing the highest levels of customer service.
• Troubleshooting IT issues and escalating as required.
• Maintaining accurate records and documentation.
• Ensure monitoring alerts are investigated and where required, logged on to the Helpdesk System.
• Liaise with 3rd Party providers.

Desired Experience for Helpdesk Engineer / 1st Line Support:

• Experience of working within a Managed Service Provider is highly desirable but not essential.
• Competent at using Active Directory.
• Competent at using and troubleshooting Microsoft365 including OneDrive & SharePoint.
• Windows Server and Windows 10 troubleshooting.
• Peripheral support - printers & scanners etc.
• Experience with security products.
• Detailed case logging.
• Basic understanding of networking concepts including routers.
• Talking to Customers with confidence.

Role Details:

• Attractive holiday entitlement.
• Job Role: Helpdesk Engineer / 1st line Support
• Job Type: Permanent Role
• Location: On Site
• Salary: £23k - £27k
• Benefits to name a few:
• Attractive holiday entitlement
• Company pension scheme
• Private healthcare
• A friendly working environment with a close team.
• Career Progression.
• Well-equipped offices.
• On-site parking.
• Salary is dependent on experience and reviewed regularly.