1st / 2nd Line Support Engineer (O365) - 3 months - Manchester

1^st / 2^nd Line Support Engineer (O365) – 3 months – Manchester

A leading Manchester based company require an experienced 1^st / 2^nd Line Support Analyst on an intiial 3 month contract. You will join the existing team to help pick up and resolve IT issues and offer support to Operations and Comms team. The customer is undergoing a substantial transformation project across their estate which is leading to an increase in tickets.

To be considered for the role you must be able to demonstrate experience of:

- Experience working as a 1st / 2nd Line Support Engineer supporting a Microsoft O365 Environment

- Split 50/50 between First Line and Second Line issues

- Active Directory – Administration

- Microsoft Office365

- ITSM

Duties will include:

- Working 9am – 5pm – Monday to Friday

- Happy to work in the office and not remote

- Receiving and logging IT Incidents

- Working to strict process and SLA’s

- 85% first time fix targets

- Task prioritisation

- Full Lifecycle Service Desk / Desktop experience – Logging the issues through to resolution, and post resolution review to see how we can stop these issues in the future

- Comms Room assistance - Monitoring and maintaining system backups

- Experience in both BAU and Project based assignments

- Any experience with Office moves would be an advantage

- Any experience in IT Audits / Inventory management would be an advantage

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Matt Hudson, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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