IT Support Engineer

IT Support Engineer

Glasgow

Up to £25,000

VIQU have partnered with one of the UK’s award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1^st-2^nd line support.

The successful IT Support Engineer will be responsible for support spanning from 1^st-2^nd line. You will offer hands-on assistance at the desk level, seamless onboarding of new users inclusive of software configuration, printer setup, and hardware troubleshooting and replacements. The IT Support Engineer will also offer server-side management, delving into the realms of cloud computing with proficiency in Azure & AWS platforms. Additionally, you will be involved in network management, adeptly handling switches, routers, VPN setups, and telephony systems.

Essential Requirements of the IT Support Engineer:

- Proficient in Microsoft Server operating systems and associated roles.

- Familiarity with Linux server systems and their functionalities.

- Knowledgeable about cloud services, including Azure, Exchange, SharePoint, OneDrive, and AWS.

- Possess strong IT skills with a keen interest in technology.

- Hold a full UK driving license with access to personal transportation.

- Flexibility to work additional hours as business needs dictate.

Responsibilities of the IT Support Engineer:

- Deliver IT Support both remotely and on-site, resolving issues promptly.

- Manage Active Directory and group policies for efficient administration.

- Oversee shared files, folders, and backups to ensure data security and compliance.

- Deploy and configure laptops, desktops, and VoIP phones.

- Handle hardware relocation tasks during office transitions.

- Collaborate with third-party providers to address support needs.

- Maintain server hardware and infrastructure, including on-premises and cloud systems.

- Monitor infrastructure for potential outages and respond as needed.

- Troubleshoot server hardware and infrastructure issues effectively.

- Take ownership of incidents from start to resolution, keeping users informed throughout.

- Participate in on-call rotations for urgent matters.

- Update and maintain user support documentation for accessibility and accuracy.

To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on [email protected].

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

IT Support Engineer

Glasgow

Up to £25,000