IT Application Support Analyst

IT Application Support Analyst - £26,000 to £28,000 – Hybrid Working – Benefits and Bonus

We are partnered with a retail giant that is going through an exciting period of transformation across their technology teams. This role offers a hybrid style of working with the ability to work 6 days of the month from home, including a short working Friday. Within this role your main objective will be to work within the Application Support Team.

This role is perfect for an individual with a sound understanding of IT landscape and business processes. It will allow you to work closely with the program delivery team and key business stakeholders supporting existing and delivering new IT applications to support business growth.

This is brand new team with potential to grow, a brilliant opportunity to implement yourself and your skills. Hybrid working, early finish on Fridays and exceptional work benefits.

Essential Responsibilities:

  • Liaise with the Application Support Manager to deliver continual service improvement.
  • Deal with second line support function for all business application incidents.
  • Work with 3rd party vendors to understand the core applications in detail and work with them on triage of problems and resolution of incidents.
  • Investigate issues with data and manage interface problems between core applications
  • Take an active part in wider IT support escalation processes as required, including some out of hours support.
  • Work with the project team on the setup and maintenance of non-production environments.
  • Support the IT Service Change control processes and attend CAB meetings.

Skills & Experience

  • At least 12 months’ experience of working in an application support role would be ideal.
  • Able to identify the business impact of issues and to prioritise and escalate as appropriate.
  • IT Disaster Recovery testing and IT capacity management planning experience.
  • Strong knowledge of Office 365 and windows operating system as well as various applications and databases such as SQL Server.

If you come from a retail background or are looking to embark on career with a company that leads the way in their respective sector this opportunity as a IT Application Support Analyst is not one to be missed.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Liam Spencer-Wright, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

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