Business Systems Support Specialist

Location: Widnes (Hybrid – Mostly Remote Working)
Salary: Up to £38,000 per annum

VIQU has partnered with a public sector organisation to find a proactive and skilled Business Systems Support Specialist to join their team in Widnes. This is a fantastic opportunity for someone passionate about supporting business-critical systems and eager to make a real impact within a values-driven organisation that genuinely invests in its people. The role offers hybrid working, with the majority of time spent working remotely.

Who You’ll Be Supporting & About the Role

You’ll work closely with the Business Systems Manager, helping to maintain and improve Operational and People Services business systems. From day-to-day issue resolution to assisting with system upgrades and user support, you’ll play a vital role in keeping key platforms such as HR, Payroll, and Finance running smoothly and effectively.

Key Responsibilities

• Monitor and manage business systems incidents, queries, and requests via Service Desk and email

• Resolve assigned issues, escalate where needed, and communicate effectively with users

• Conduct routine system housekeeping tasks and checks

• Carry out system administration, including:

  • User account creation and deactivation

  • Managing access and permissions based on role changes

  • Workflow monitoring and clearance

  • Running consistency checks and access control reviews

• Support system upgrades and projects by:

  • Assisting with technical and administrative tasks

  • Supporting users during rollouts

  • Participating in system testing and implementation

Key Requirements

Essential:

• Experience in a business-systems support role

• Strong understanding of business systems (e.g., HR, Payroll)

• Experience with Agresso (Unit4 ERP / Business World) is essential

• Proficiency in Microsoft Office (Excel, Outlook, Word)

• Strong communication, problem-solving, and documentation skills

Desirable:

• Degree or advanced apprenticeship in IT, Business, or a related field

• Experience with IT systems implementation

• Working knowledge of Microsoft SQL