1st Line Support

1st Line Support Engineer


£22k per annum + benefits

My customer requires an experienced Deskside Support / 1st line support engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough.

Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application’s and systems, you would need to be abreast of current technology and troubleshooting.

Ideally, the 1st Line Support Engineer will have experience in the following areas:

  • Previous experience in 1st Line Support Engineer / Deskside Support Engineer role
  • MSP experience or a customer centric environment providing support is first prize
  • Floorwalking experience, and remote support essential
  • Windows 10 – Support
  • Office 365 – Support
  • Active Directory experience
  • Support of Mobile / iPad devices
  • ITIL process would be an advantage
  • Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service
  • Fast troubleshooting with customer / end user focus is imperative
  • Previous experience working with call logging and ticketing systems
  • Following change management processes
  • Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities
  • Any knowledge in Security policies would be useful

Role details:

  • Job role: 1st Line Support
  • Job Type: Fixed term (6-12 months)
  • Location: Peterborough

Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks.


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