Service Delivery Manager

Service Delivery Manager

Birmingham ( Remote )

£50,000 - £55,000

An exciting opportunity has arisen for a Service Delivery Manager to join a Business Solutions company based in the UK. Working within an MSP you will be responsible for multiple clients and may have to travel onsite once a month.

The Service Delivery Manager acts as the single point of contact for the key customer representatives throughout the lifecycle of the managed services contract. The SDM also provides their aligned customers with ongoing performance reporting and trend analysis, adding insight and recommendation to provide value to the customer.

Responsibilities of the Service Delivery Manager:

  • Getting actionable insights out of monitoring tools and services.
  • Service level & performance reporting in line with contract.
  • Proactive resolution and addressing issues.
  • Act as the escalation point within the business for the customer.
  • Provide on-going analyse of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business.
  • Regularly review and maintain the Service Order Schedules ensuring they are accurate, and any amendments have been always accepted by both the customer and the business

Essential experience of the Service Delivery Manager:

  • 3+ years’ experience in a Service Delivery Manager role within an MSP.
  • Proven track record as a Service Delivery Manager
  • Extensive experience managing technical services being delivered into customers
  • Expert knowledge of ITIL best practice.
  • Stakeholder Management (External Customer and Internal Operations)
  • Strong Word, PowerPoint, and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations.

To discuss this exciting Service Delivery Manager position in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Hannah O’Toole , by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

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