IT Support Engineer

Role - IT Support Engineer

Location - Chelsea

Type - Permanent

Structure - Onsite 5 days a week.

About the IT Support Engineer role:

We are supporting a Private Equity business that has had significant growth in the last while and requires more support in their IT team. They are looking for an experienced IT professional that has a sophisticated confidence in their work, can communicate at a high level and able to work across 1st and 2nd line support. They are incorporating new technologies across the business and anyone that is looking to get to grips with AI tools, investment security technology and similar, are encouraged to apply.

Given the urgency, preference will be given to those who can start as soon as possible. You will be required to be in office 5 days a week, should you perform well and can demonstrate autonomy and efficiency, there is ample room to work 1 or two days once settled in your role.

Responsibilities:

• 2nd line Desk side support of all hardware and software in use in all office locations (When required you will need to do 1st line work)
• Log all support requests, take ownership, track, prioritise, and progress support calls to a successful resolution
• Set up new users on Active Directory and provision hardware
• Support and maintain printers and print queues
• Ensure computers are updated and security patches applied
• Ensure Anti-Virus software is up to date and fully functional on all company PC’s and laptops
• Assist with updates to computer hardware, operating system and applications
• IT infrastructure moves, tidying of cabling in the server room and office floor
• Manage and configure smartphones and mobile devices
• Use remote support tools and visit other offices as and when required

Knowledge and experience of:

• Looking for wide experience across hardware, software, infrastructure and mobile configuration
• Office 365 Exchange Online, Sharepoint, Onedrive, Azure Active Directory / Entra
• Looking for some knowledge and/or experience with IT security and compliance measures and standards. (SC900 certification or similar is beneficial)
• Microsoft Office applications (Word, Excel, PowerPoint, Teams, Visio)
• Email anti-spam/anti-malware technologies, e.g. Mimecast
• Remote support software, e.g. Team Viewer, Dameware
• Computer builds and application deployment e.g. Autopilot, Intune