2nd Line Support Engineer

2^nd Line Support Engineer – Coleshill (West Midlands) – Hybrid - £30,000 - £32,000

We’re partnered with a growing IT Managed Service provider based in Coleshill (West Midlands)  that is looking to grow their technical support team due to growth and further investment. The successful support engineer will join a vibrant and talent team of 12 engineers who operate within a collaborate environment.

As the support engineer you will be troubleshooting issues with a wide range of customers – this will involve being in the office support remotely and also visiting customer sites (mileage / expenses are paid)

The new hire will need to be confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. 

Day to day responsibilities of the 2^nd Line Support Engineer:

• Manage ticketing system by ensuring all issues are logged accurately, and all relevant notes, progress updates, and actions are recorded in a timely manner.
• Respond to Service Desk phone calls/tickets efficiently, prioritizing 2nd line issues and providing technical support to resolve user problems.
• Handle escalations from 1st line technicians, taking ownership of more complex technical issues and ensuring quick resolution.

Experience required for the 2^nd Line Support Engineer:

• Excellent communication skills for effective support and clear user instructions.
• MSP experience, handling client IT issues across various technologies.
• Strong knowledge of Windows 10/11 configurations, updates, and troubleshooting.
• Experience with Office 365, Azure AD, and Intune for user management and support.
• Proficient in Active Directory management and issue resolution.
• Knowledge of virtualization technologies like VMware and Hyper-V.
• Experience with backup solutions and data recovery practices.

If you have the above technical experience and want to be further challenged and stimulated in a new role this will be a great opportunity for you.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Danielle Green, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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2^nd Line Support Engineer – Coleshill (West Midlands) – Hybrid - £30,000 - £32,000