2nd Line Support Contractor

2nd Line Support Engineer – Contract – Immediate Start – 6 months – Inside IR35 –South Croydon.

My customer requires an experienced Deskside Support / 2nd line support engineer to work for a global broadcasting and media company to provide technical and deskside BAU support for their Office in South Croydon.

Supporting a team of up to 800 people onsite and remotely. This would be a customer facing position where the Deskside Support / 2nd line support would be responsible for the day-to-day support of the end-users.

Please note this 2nd Line Support Engineer role is Inside IR35 and it will require the Engineer to be on-site.

The 2nd Line Support Engineer will have experience in the following areas:

  • Inside IR35
  • Previous experience in 2nd Line Support Engineer / Deskside Support Engineer role
  • MSP experience or a customer centric environment providing support is first prize
  • Floorwalking experience, and remote support essential
  • Windows 10 – Administration and Support
  • Main focus is Office 365 – Administration and Support
  • Active Directory experience
  • Support of Mobile / iPad devices
  • ITIL process would be an advantage
  • Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service
  • Fast troubleshooting with customer / end user focus is imperative
  • Previous experience working with call logging and ticketing systems
  • Following change management processes
  • Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities
  • Any knowledge in Security policies would be useful

Role details:

  • Job role: 2nd Line Support
  • Job Type: Contract
  • Duration: 6 months with view of extension
  • IR35 status: Inside IR35
  • Location: South Croydon / Biggin hill – Onsite role 5 days per week

Please apply now as we have immediate interview slots with the view of the successful candidate starting next week.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson, by exploring the VIQU IT Recruitment website.

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